Refund policy

 

REFUND POLICY

Returns & Exchanges

Online Orders

• All returns and exchanges are for store credit only. We do not offer refunds to your original payment method.

• Returns must be approved by us in advance through our returns portal before you send anything back. We do not accept photos as proof of an item's condition for approval purposes. Item condition is verified in person once we physically receive it.

• Items returned without prior approval, or that arrive used, opened, or without tags attached, are not eligible for store credit and will not be shipped back to you under any circumstances, even if you offer to cover return shipping. Please make sure your return is approved and meets our requirements before mailing it to us, as ineligible returns are forfeited.

• All accepted returns are subject to a 10% restocking fee, deducted from the store credit issued. For example, a $50 item will be credited at $45.

• You are responsible for the cost of your own return shipping label. This is not deducted from your store credit, it is paid separately by you.

• A packing slip for each item that is returned needs to be included with the returned items.

• Need an exchange? We would be happy to help. Contact us at helpteam@kindredandcrew.com

U.S. Return and Exchange Policy

Kindred & Crew gladly accepts returns of unworn, unwashed, undamaged merchandise purchased online, with tags still attached, for store credit within 30 days of original purchase, less a 10% restocking fee. Opened or used items, including opened packages such as cosmetics or pencils, cannot be returned or exchanged. Final sale items cannot be returned or exchanged.

Returning or Exchanging a Gift

• You are responsible for the cost of your own return shipping label.

• Once we receive your return, we will refund the purchase amount, less a 10% restocking fee, to a Kindred & Crew E-gift Card.

• Need an exchange? We would be happy to help. Contact us at helpteam@kindredandcrew.com.